All active faculty and staff are issued a logon account that will allow them to access the C&BA network. Students employed by C&BA may also receive an account. Retired faculty may (at their department's discretion) also receive a logon account.
The account password must be at least 8 characters in length and will require a mix of numerals and mixed case letters. The system is set to remember six passwords and will expire after 60 days.
Requesting An Account
Requests for a logon account will be automatically reported to the Technology Group's HelpDesk when the appropriate budget manager creates an entry for the employee in the personnel section of the C&BA administrative website. Current C&BA faculty, staff (including student employees) and retired faculty are eligible for an account. Non-C&BA instructors teaching in C&BA rooms are eligible for temporary logon accounts.
All active faculty and staff are issued a GMail based email account. Students employed by C&BA may make use of their University supplied email account or request a C&BA address.
Life of accounts
Logon accounts should be deactivated and removed when the employee separates from C&BA. Any arrangements for the copy of personal data should be made before the employee leaves the University. Retired faculty and staff may maintain a logon account as determined by their department head. Retired employees may maintain their C&BA email account at the discretion of the department head. Other employees email accounts will be disabled and made unavailable at the time of their departure. The Tech Group can place filters and a forward on the account so that a copy of certain email can be forwarded to the employee. This will be done at the discretion of the appropriate department head.
Each department is responsible for promptly notifying the Technology Group when employees enter and leave employment at C&BA via the personnel section of the C&BA administrative website (http://cba.ua.edu/admin).
All accounts must be registered before use in the C&BA labs. Instructions for registering are available at the scan-in machine at the entrance of the lab. To register remotely before coming to the lab, simply go to tech.cba.ua.edu/register and complete the form.
Purchasing - Items must be purchased in accordance with the policies of the UA Purchasing Department. Each department is responsible for the purchasing and inventory control of their own equipment. The Technology Group will gladly assist the department with purchasing decisions.
Brands / Models
The following models / brands have been selected as standards:
- Notebook/Laptops - Dell Latitude & Precision -or- Apple MacBook Pro & MacBook Air
- Desktops - Dell Optiplex
- Workstations - Dell Precision -or- Apple Mac Pro
The following Dell systems should be avoided: Dell Dimension, Vostro, Inspiron
In general, a minimum of a "3 Year ProSupport for IT and 3 Year NBD Onsite Service" should be purchased for each Dell system. Dell laptops and notebooks should be purchased with the CompleteCare option. Apple equipment should be purchased with AppleCare.
One of the functions of the Technology Group is to lend expertise in the use and procurement of technology. Please contact us with any questions before you make a purchasing decision.
Loaner Equipment & Repacement / Repair Stock
The Technology Group does not have loaner laptop, desktops, or printers available for systems that are being serviced. The Tech Group does not maintain a stock of replacement parts such as mice, cables, keyboards, memory, hard drives, or any other peripherals.
The Technology Group is not responsible for storing and/or disposing any equipment from other departments once it is considered beyond repair and regarded as surplus.
Software must be purchased in accordance with the policies of the UA Purchasing Department. Each department is responsible for the purchasing and licensing control of their own software. The Technology Group will gladly assist the department with purchasing decisions. All software installed on UA systems must be properly licensed. Software that is in universal use at C&BA may be purchased and provided by the Technology Group. Other specialized packages should be purchased by individual departments.
The technology group reserves its web development resources for faculty and staff of the college. While it is our wish that we could develop any tool requested, because of the manpower required for development and ongoing maintenance, the technology group will first look to off-the-shelf solutions before undertaking a web development project. Only those needs for which an off-the-shelf solution does not exist or is not appropriate will be considered. In addition, we will focus our efforts on those projects that give the most benefit to the most people.
The technology group reserves its multimedia resources first for the faculty and staff of the college. Any faculty or staff member who requests that a presentation be recorded will be accommodated as best as our resources allow. Due to the cost of the professional-grade camera equipment we maintain, most of our video cameras are not loaned out. We will provide both the cameras and operators for recording requests.
Non-college personnel making video requests will also be accommodated as best our resources allow, but at a lower priority than college requests and for a fee. The fee for video recording is $50 per hour. This rate covers the cost of both hardware rental and operator time.
For any requests we cannot accommodate, we will recommend the Resource and Design lab, located in Gorgas Library, who checks out consumer-grade camera equipment free of charge to faculty, staff and students.
The procedure for making a video request is to contact William Barry (firstname.lastname@example.org, 348-2546).
VHS to DVD Conversion
Pending copyright issues, the Technology Group will assist in the conversion of VHS to DVD media if a DVD copy is not available for purchase from the vendor.
The C&BA Technology Group maintains a HelpDesk located in Bidgood 21. This facility is available to faculty and staff needing assistance with their university owned hardware and software. The HelpDesk cannot provide support for personally owned resources.
To request help, you can send an email to email@example.com or telephone 205-348-6841.
When you request assistance, a "Trouble Ticket" will be created for you and entered into our tracking database. You will receive an email confirmation that includes a Ticket number, problem summary, and a web link to your ticket. This link can be checked at any time and will show information such as the current status and the assigned technician.
Each time the status of the ticket changes, a new email will be sent to the end user.
Hours of operation
|Description||Hours||Help Desk Service||Emergency Service|
|Business Hours||7:30AM - 4:45PM||Full Service||N/A|
|After Hours||4:45PM – 7:00PM||Extended Classroom Support||Network, Critical Service Down|
|Weekends||Saturday/Sunday||None||Network, Critical Service Down|
|University Holidays||N/A||None||Network, Critical Service Down|
Emergency Service indicates that the Technology Group will respond to global network outages and the global failure of critical services.
All C&BA Technology Account, computer, and network policies are governed by the University of Alabama's technology policies. These can be found at: http://oit.ua.edu/policies/index.html
The technology group has several plans in place to preserve and protect data on all levels. In the event you have data on your local machine that needs to be protected by backup there a couple of ways to accomplish this. The best method is to simply place the data on the G or the H drive. This is network storage, in other words the data has been placed on the Technology group storage servers and the data will be backed and protected as a matter of course. The data saved to those locations should be restricted to work related material. Also it may be necessary or desirable to store other material or even work related material of extraordinary size, for that please contact the Tech group so a solution that fits your need may be found.
C&BA Classroom and Bashinsky Lab Policies
Bashinsky Classroom Reservations
Faculty/staff in need of a Bashinsky Computer Center classroom may contact the appropriate Program Assistant in the department or Elvira Winters, firstname.lastname@example.org, 8-5108. Classrooms reserved by the individual Program Assistants must be entered into the University's official room scheduling system. An email notification of the course(s), date(s), time(s), and classroom(s) reserved should be send to Elvira Winters. This is extremely important when classroom reservations occur while the semester is already in progress. All classroom reservations are limited to 40 students per class and all students are required to use their cba login account.
Faculty/staff outside the College of Commerce and Business Administration, in need of a Bashinsky Computer Center classroom, should contact Elvira Winters, email@example.com, 8-5108. Priority will always be given to C&BA courses and only after the class scheduling process has been completed by the departmental Program Assistants are Bashinsky computer classrooms open for reservations to departments outside C&BA. All classroom reservations are limited to 40 students per class and all students and faculty are required to use a generic login account/password. Any software required for class instructions must receive prior approval from Phillip White, firstname.lastname@example.org, 8-5929 and must meet all software policies outlined in our software policy section. The instructor is also required to meet with one member of the Technology Group at least one week prior to the scheduled class start date. This will include a visit to the classroom, testing of the equipment and login account, and any software that may have been installed.
In order to fully utilize the resources of the Bashinsky computer classrooms, faculty/staff are discouraged from using the computer classrooms for class meetings only. Classrooms are intended for hands-on computer/software training only.
Bidgood Classrooms Reservations
Bidgood multimedia classrooms are used for instructional purposes and faculty/staff should contact the appropriate Program Assistant in the department to schedule/reserve the room in the University's official room scheduling system.
Bidgood multimedia classrooms are available for students to practice multimedia classroom presentations. Students are required to make an official request using the online reservation form at tech.cba.ua.edu.
Bidgood 373 Reservations
Faculty/staff in need of the E-commerce lab may contact the appropriate Program Assistant in the department or Elvira Winters, email@example.com, 8-5108. Reservations completed by the individual Program Assistants must be entered into the University's official room scheduling system. An email notification of the course(s), date(s), and time(s) reserved should be send to Elvira Winters. This is extremely important when classroom reservations occur while the semester is already in progress. All classroom reservations are limited to 25 students per class and all students are required to use the cba login account.
Faculty/staff outside the College of Commerce and Business Administration, in need of the E-commerce lab, should contact Elvira Winters, firstname.lastname@example.org, 8-5108. Priority will always be given to C&BA courses and only after the class scheduling process has been completed by the departmental Program Assistants is the E-commerce lab open for reservations to departments outside C&BA. All E-Commerce lab reservations are limited to 25 students per class and all students and faculty are required to use a generic login account/password. Any software required for class instructions must receive prior approval from Phillip White, email@example.com, 8-5929 and must meet all software policies outlined in our software policy section. The instructor is also required to meet with one member of the Technology Group at least one week prior to the scheduled class start date. This will include a visit to the E-commerce lab, testing of the equipment and login account, and any software that may have been installed.
The Helpdesk has access to Audio / Visual (AV) that is available for C&BA events and facilities. The equipment includes:
- PA System
- Wireless hand held microphones
- Wireless lapel microphones
- TV cart
- Multimedia projector
- Multimedia cart including a computer, a vcr, & a projector
The equipment must be requested at least 48 hours in advance in order to ensure that the equipment will be available and prepared for the function. Off campus events also require adequate notice in order to coordinate logistics of the setup and tear down of the equipment.
The lab located in Friedman Hall dormitory is supported and maintained by the Tech Group. Assistance is available by calling the HelpDesk.
Software packages on Technology Group owned machines are referred to as "images". The three main 'images' are the 'Lab Image' referring to the Bashinsky lab and the Friedman lab, the 'podium image' referring to the multimedia classroom computers and the 'Ecommerce image' referring to the lab in Bidgood 373. These machines are cloned to have the exact same package as all of it's companions. The package is designed so that an ordinary user cannot add or delete software or make other changes to the package. This is to insure that all customers can rely on the same level of service from every machine in the group and so that we meet the licensing requirements of software publishers.
The Tech group builds each of these images on a single computer and clones this image to the other machines. The package consists of a list of software created by the needs of the faculty and instructors teaching classes at CBA. The imaging process is complex and takes several weeks to complete. Typically imaging is done during semester breaks and the Tech Group will prepare the image a couple of months in advance. Changes and additions to the image can be requested by a faculty member prior to the imaging process. To add a software title to the package two things are needed:
- First and most importantly is a license. The Technology group cannot install any software title without a valid license that allows the software to be used in the way it will be employed. To add a title you must present a license or other proof that the publisher of the software will allow it to be used in this specific way.
- You must have a copy of the media or have access to a web site or storage location where the software can be acquired.
Any software added or changes made must be tested and evaluated to make sure that it does not negatively impact the image and it's performance so it is important for all change requests to be turned in before the image process begins. Typically we will roll out new images during the Fall semester, that means we will send out a notification/reminder email a few weeks before the end of the Spring semester, requesting any changes. In that email a deadline will be included, which will indicate when the image process will begin. You can go to tech.cba.ua.edu/images.php to find out what is on the image now.
Software Included with Textbooks: Software included with text books cannot be installed in the lab by students. This software has to be included in the process above. It should be submitted to the Tech Group before the image process begins. Also, the fact software is included with a text book is not proof we can legally install it in the lab. We will still need a clear statement from the publisher about legal use.
C&BA Computer Lab Student Policies
All students are issued a Logon ID and password for use in the computer lab. Logon and logoff instructions were also provided to you when you entered. Do not use another student's account to logon. Remember that the data relating to your print credits, email, etc. are tracked by your logon ID. You may change your password at any time. Please contact someone at the HelpDesk for assistance with changing your password.When you are finished working, please log out of the computer and scan out of the lab. This includes short breaks to place phone calls, taking a smoke break, visiting the bathroom, etc. This policy protects you against someone's intentionally or unntentionally using your e-mail or other resources. The Bashinsky Center is not responsible for any items left unattended in the lab.
Please read the section concerning student accounts in the Student Account Instructions handout.
One of the most important functions of the lab is to help you become a self-sufficient and skilled computer user. Therefore, it is important that you try to solve your own problems before requesting assistance from the Technology Staff. Using the online or printed documentation and tutorials can solve most problems. Please return all reference materials to the lab assistants before leaving the lab.
If you need help, go to the HelpDesk in the front of the main lab. Please report any problems with the equipment to the HelpDesk.
All students are given 100 megabytes of personal drive space on the network. This is known as your "Home Directory" or "X: Drive." You may access your Home Directory from the desktop or through "My Computer."
We do NOT guarantee the integrity of your files, as we do NOT backup your personal data, so it is up to you to backup all your files on CDs, floppy disks, or zip disks. Your Home Directory is provided for your convenience ONLY, and should NOT be considered a fail-safe method of saving your files. Additionally, we do not guarantee that your files will remain from one semester to the next.
Lab Resource Availability
Only students who are currently enrolled in a C&BA class may use the Bashinsky Computer Center and its resources. Personal file space will be deleted at the end of each semester for students who are not registered for at least one C&BA class for the following semester.
You must use your Alabama ACTion Card to enter the Bashinsky Lab. Lab Assistants will not be present at the main entrance, it is your responsibility to scan yourself in and out of the lab. Please enter through the double doors behind the Lab Assistant desk. When you are done, please exit through these same doors.
If your Action Card is lost or stolen, you should immediately file a report with the ACTion Card Office during regular business hours at (205) 348-5454. Replacement ACTion Cards are available during regular business hours at room 104 in the Student Services Center. The cost of the replacement card is $20. Temporary cards are available at no charge after regular business hours or holidays from the Department of Public Safety located in Gorgas Hall. Temporary cards allow you to access your card services, including debit accounts, for one week. If you are attending a scheduled class in one of the Bashinsky classrooms, you may enter that class through the appropriate classroom door. Once your class is over, please exit the lab by the classroom door. If you still need to use the Bashinsky Center open lab, please re-enter the lab through the main entrance.
This system is for authorized academic use only. These computer facilities should not be used for monetary gain of any kind. Software and manuals are to be treated as if they were reference materials at the library. All students are expected to observe copyright laws. Duplicating copyrighted software in the lab can result in the loss of your lab privileges.
Do not use the lab to access pornography.
Please maintain a library-like atmosphere. Group discussions should be as quiet as possible. Students should not use programs with loud sound effects. Food, beverage, and tobacco products are not allowed in the lab.
Violation of these policies can result in the loss of your lab privileges.
To print in the Bashinsky Lab, you must purchase print credits from the Bashinsky Lab Store. You may purchase any amount of paper at $.05 per page. The Bashinsky Lab Store is located at the Bashinsky Lab HelpDesk. The Bashinsky Lab Store only accepts BAMA CASH on your Action Card. We cannot accept cash, checks, credit cards, or any other form of payment. Therefore, you must have a valid Action card with available funds in your prepaid BAMA CASH account to purchase paper credits.
BAMA CASH deposits can be made at:
- The Action Card Office, located in Room 104 Student Services Center. We accept cash, checks or credit/debit cards*
- By phone, call 348-2288 (8-2288 from on-campus) to deposit by credit/debit cards*
- Via our online web site at actcard.ua.edu by credit/debit cards*
- For long distance, toll free at 800 474-2288 to deposit by credit/debit cards*
*The Action Card office accepts Visa, MasterCard and Discover credit/debit cards.
The Bashinsky Lab will not refund print credits for any reason other than a printer malfunction or a sales error. To be eligible for a credit due to a sales error, you must present your original receipt. To be eligible for a credit due to a printer error, you must notify a Bashinsky Lab Staff Member at the time of the error.
Please note that those working for a department must use their departmental (CBA) account in order for the printing to be charged to their department rather than their student account.
All official communications between C&BA faculty/staff and students still goes to the students' MyBama email address.
IT related Projects
Many pieces of technology are interrelated. Please consider the impact your project could have on others at C&BA. The Technology Group is happy to assist you in planning and purchasing resources for your projects.